Franzos Ilford

One of the best restaurants in town .. the service is amazing and friendly. Atmosphere is cozy. Chicken special is great and i consider it one of my favorite trials at Franzos. Not to mention the amazing taste of food here. Highly recommended. Hala food 🙏

Chicken was marinated and cooked properly. Juicy and tender, just the way we like it. However,they need to add some variety in the sauces section. Overall great experience.

First time visited Franzos with my family only to receive the most shocking customer service. Don't get me wrong, the food and atmosphere was really nice, but the customer service was terrible! The staff were unprofessional, especially the guy who took our order. He seemed miserable and seemingly poorly trained. The girl who brought our food just dumped it in front of us and left. She didn't bother to bring us any plates and cutleries so we had to get up and ask another member of staff for it. I appreciate the place is busy but for £40 this was the least welcoming and satisfying experience ever. Coming from someone that have worked in hospitality, I find this treatment towards customers unacceptable. Sadly this place like many others is actually operated by a bunch of people who plainly don't care. Won't return and certainly wouldn't recommend the place to anyone. Very disappointed.